Technical Assistant – Employee Benefits

Brown & Brown Insurance

Daytona Beach, FL

Job Category: Client Support

Division: Retail

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Job Summary

Summary:
The Technical Assistant provides assistance to Account Managers on their assigned groups, including supporting clients’ health, disability, and other employee benefit programs.

Essential Duties and Functions:
• Assist with the processing of plan enrollments, terminations and changes as needed
• Assist Account Managers with billing issues/employee claim issues and/or grievances
• Maintain client files per agency guidelines; properly document all conversations and confirm to client all actions taken at their request
• Shadow and assist Implementation Specialist as needed
• Perform clerical functions including but not limited to submitting and sending faxes, proofreading, and photocopying documents
• Satisfy licensing continuing education requirements
• Perform other duties as assigned

Competencies:
• Prioritize – the individual must have the ability to prioritize work projects in order of importance
• Organization and Efficiency – the individual must plan work activities and use their time efficiently.
• Interpersonal skills – the individual maintains confidentiality, remain open to other’s ideas and exhibit willingness to try new things.
• Written communication – the individual edits work for spelling and grammar, and is able to read and interpret written information
• Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Knowledge – the individual must have a strong technical knowledge of employee benefits
• Attitude – the individual must have a positive attitude and be a team player

Required Skills

Required:
• High School diploma or equivalent
• Ability to obtain Florida License 2-15 within first 6 months in role
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Customer service experience preferred

Salary Range

Negotiable

Contact

To APPLY for this position, scroll to the top of this posting and click APPLY HERE. If you have any technical difficulties, please contact Carrie Farley at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.