RN Triage Telephonic Case-Manager – FL Workers’ Compensation

USIS, Inc.

Altamonte Springs, FL

Job Category: Other

Division: Services

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Job Summary

USIS, Inc., a subsidiary of Brown & Brown, Inc., is seeking a bi-lingual (English/Spanish) skilled RN Triage Nurse Case-Manager for an in-office position to perform triage telephonic initial assessment of injured workers under Florida Workers’ Compensation law.  On-site in our Altamonte Springs, Florida office.  Our team will rely on the selected candidate for ensuring high quality of care and reduce recover time to promote an appropriate, prompt return to work. Utilizing keen clinical assessment skills at the outset of the claim to ascertain all pertinent information from the injured employee to facilitate appropriate care and fast return to work.  In this role, you will be responsible for clinically evaluating the recovery needs of an injured employee after the initial contact assessment; incorporate information obtained from the employer and medical provider into the initial plan ensuring that, as soon as medically feasible, return-to-work status is achieved.

Essential Duties:

  • Provide triage case-management in a Workers’ Compensation environment at the initial report of the claim. Focus on medical appropriateness of care to the injured worker with cost savings by coordination and utilization of all services, ensuring that as soon as medically feasible, return-to-work status is achieved.
  • Utilize keen clinical assessment skills to ascertain all pertinent information from the injured employee to facilitate appropriate care.
  • Clinically evaluate the recovery needs of an injured employee after the initial contact assessment. Incorporate information obtained from the employer and provider into the initial plan.
  • Facilitate communication between the employee, the employee representative, employer, employer representative, insurer, health care provider, and the medical services organization and when authorized, any qualified rehabilitation consultant.
  • Anticipate health needs during case-management process and educate patient and family appropriately. Encourage the injured worker to participate in the recovery plan.
  • Serve as a patient advocate adhering to all legal, ethical and accreditation/regulatory standards.
  • Participate as backup to assist with intake calls as necessary, ensuring expedient care to the injured employees and being knowledgeable of all functions of the department.
  • Perform other duties as needed.

Required Skills

  • Registered Nurse RN with a minimum of 3 years clinical experience (orthopedic, neurological, neuromuscular, ICCU, industrial or occupational).
  • Excellent clinical assessment skills required.
  • Florida Workers’ Compensation Case Management experience preferred.
  • Bi-lingual preferred (English/Spanish) per contract.
  • Must be able to work a diary system, keep the diaries current and document accordingly.
  • Must work productively and independently to accomplish goals of the job per caseload according to contractual performance standards.
  • Excellent verbal and written communication skills.
  • Must be technically adept to utilize systems software in efficient and effective manner with dual monitors and multiple data entries.
  • Good communication/customer service skills.
  • Strong organizational skills.
  • Ability to work effectively in fast-paced environment, use own initiative, effectively multi-task and prioritize.
  • Ability to work independently with minimal supervision, maintaining established standards and procedure.
  • Positive and enthusiastic attitude, self-motivated professional for a fun, friendly work environment.
  • On-site in Altamonte Springs, Florida.


Long-term company with excellent work environment, great people and wonderful team spirit.  Top notch benefits including medical, dental, STD, LTD, life, Employee Stock Purchase Plan, 401-k with company match, 3-5 weeks avg Paid Time Off/year, floating holiday, regular holidays; eligible 1st of month after 30 days.

Salary Range

Competitive, based on experience


Human Resources Department at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.