Intake Specialist – Workers’ Compensation – Weekend Nights

USIS, Inc.

Altamonte Springs, FL

Job Category: Claims

Division: Services

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Job Summary

USIS, Inc., a subsidiary of Brown & Brown, Inc., is seeking bilingual (English/Spanish) Intake Specialist to assist with the intake and entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed.


Weekend Night Shift, 7pm to 7am.  Saturday and Sunday nights.

Position is considered full time and the successful candidate will eligible for full benefits.


Essential Duties:

  • From phone report, gather and evaluate information from the injured employee or employer to determine level/category of injury, based on set criteria.
  • Data entry of initial claim information to the claims system, in a precise and accurate manner completing the system First Report of Injury for Florida workers’ compensation claims, working efficiently within deadlines and timeframes.
  • Adhere to phone-tree procedures per client contract, including emergency protocols.
  • Route the First Report of Injury call to the appropriate Triage Unit member for further handling.
  • Verification of data for accurate claim entry, e.g. spelling, grammar, valid social security number, location, etc., in a timely manner.
  • Research any situations that don’t allow claim entry to ensure claim is entered to the system timely.
  • Follow company procedures and State mandated timeframes to comply with laws.
  • Print, organize, verify all related forms for daily mail-out.
  • Verify all data on a daily basis for control purposes – printed lists.
  • Scan and attach new claim documents to the system.
  • Perform other duties as needed.

Required Skills

  • 1-2 years medical terminology/medical office experience helpful.
  • Contractual requirement – Bi-lingual/must be fluent in English and Spanish, with good command of the English language for accurate claim entry in English.
  • Fast and accurate data entry.
  • Organized, motivated, detail orientated.
  • Ability to successfully meet daily deadlines.
  • Reliable, good attendance record.
  • High energy level. Fast, happy worker.  Quick to learn and able to function well in a changing environment.
  • Ability to effectively operate a personal computer and related claims and business software.
  • Good communication skills, both oral and written. Team player.  Good attendance.  Good customer service skills.
  • Smoke-free workplace.


Recertified 2020 – 2021 Great Place To Work®. Long-term stable company with great reputation and excellent work environment, great teammates and wonderful team spirit.  Top notch benefits including medical, dental, STD, LTD, life, Employee Stock Purchase Plan, 401-k with company match – eligible 1st of month after 30 days.  2+ weeks Paid Time Off, floating holiday, regular holidays.


Salary Range

$13.50 to $14.50/hour, based on experience


Human Resources Department at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.