Customer Service Representative

JE Brown

, Remote

Job Category: Client Support

Division: Wholesale

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Job Summary

J.E. Brown & Associates is seeking a Customer Service Representative for its team !  This is a remote work from home opportunity.


J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. The firm specializes in offering small business and personal lines property and casualty insurance products to customers in the western United States, primarily in California.


You believe in working as a team and thrive in fun, collaborative environments. You have a client-focused attitude and value the importance of relationships, professionalism, and trust. You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures. You are a great listener and are not afraid to ask questions. You believe that learning is vital to success.


  • Efficiently and professionally work extremely busy phones and chats
  • Provide and take pride in providing excellent customer service
  • Learn and become a specialist on a variety of online processing systems
  • Learn and become a specialist on many products
  • Train customers on a variety of online processing systems and products
  • Foster and seek relationships with teammates across all levels of JE Brown and Brown & Brown
  • Ensure compliance with government agencies and corporate policies and procedures
  • Attend training sessions, courses, etc. to maintain up-to-date skills
  • Always conduct the highest level of confidentiality
  • Other duties as needed

Required Skills

  • Insurance experience is a plus, but we will train you
  • Some college preferred, not required
  • Punctuality, dependability
  • Excellent verbal and written communication
  • Proficiency in Word, Excel, Outlook
  • Excellent telephone techniques
  • High attention to detail, with little to no errors
  • Excellent time management
  • Proactive, can-do attitude


  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid time off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

Salary Range



To APPLY for this position, scroll to the top of this posting and click on APPLY HERE. If you have any technical difficulties please email [email protected] , #LI-SD1,

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.