Customer Service Representative – Personal Lines Insurance

Brown & Brown Insurance

Tallahassee, FL

Job Category: Client Support

Division: Retail

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Job Summary


The ideal person in this position provides personal lines support in maintaining, expanding, and servicing assigned accounts. Great position for someone who has begun a career in insurance and wants opportunities to grow with a large organization!


Essential Duties and Functions:

  • Process daily mail, including faxes and e-mail, for assigned accounts
  • Answer and process all telephone requests for assigned accounts
  • Enter all required data into system to maintain current file data on all assigned accounts
  • Review personal applications, renewal requests and endorsements for adherence to underwriting authority and guidelines as established by the company’s carriers
  • Underwriting, rating, and generating new business
  • Renewal marketing including, but not limited to rating and quoting assigned personal lines risks
  • Prepare and process binders of insurance, policies, endorsements, certificates of insurance, audits, and cancellations as defined in the company procedures’ manual
  • Validate coverages and ratings policies, endorsements, audits, cancellations, etc.
  • Maintain suspense or follow-up system for correspondence/requests
  • Prepare billings and/or invoices on a timely basis
  • Advise accounting of the appropriate posting of moneys received on assigned accounts
  • Assist in the collection of premiums and audits as defined in the procedures manual
  • Provide back-up to other Account Managers as assigned
  • Maintain expiration records
  • Develop and maintain working relationship with the various company marketing representatives and underwriters
  • Maintain up to date knowledge of the various carriers’ rating plans and programs
  • Maintain favorable relationship with clients, producers, and employees
  • Develop and maintain strong technical knowledge of personal lines coverages and rating
  • Perform clerical functions including, but not limited to submitting and sending faxes, proofreading and photocopying documents
  • Other duties may be assigned.


  • Organization—the individual prioritizes and plans work activities and uses time efficiently.
  • Oral communication—the individual speaks clearly, can communicate effectively, and has strong negotiation skills.
  • Written communication— the individual edits work for spelling and grammar mistakes, presents numerical data effectively, and is able to read and interpret written information.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Required Skills

Required Minimum Education

  • High school diploma
  • Proficient with MS Office Suite
  • 2 years of service experience in the insurance industry—good technical knowledge of coverages in all personal lines insurance coverage
  • 4-40 state license


  • Associate’s or Bachelor’s degree
  • Industry software experience

Salary Range



To APPLY for this position, scroll to the top of this posting and click APPLY HERE. If you have any technical difficulties, please contact Carrie Farley at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.