Customer Service Associate – Personal Insurance

Brown & Brown Insurance, Inc.

Jacksonville, FL

Job Category: Client Support

Division: Retail

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Job Summary

**Remote Opportunity!!**

Brown & Brown PREMIER is growing and seeking an exceptional individual with proven discipline, and commitment to join our team as CUSTOMER SERVICE ASSOCIATE.

PREMIER is a division of Brown & Brown that provides sales and service of consumer insurance (auto, homeowner’s and more) to our clients/customers in Florida. We have superior training, good benefits and internal advancement opportunity!

The Customer Service Associate will assist clients with issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Primary/Essential Duties: 

  • Servicing accounts, making and receiving calls to and from clients, answering client questions
  • Update the company database by inputting information from each call and keeping every customer field current
  • Collaborate with Management team for data entry projects and miscellaneous projects
  • Scanning and filing documents into the company database
  • Perform all other assignments as required

Required Skills

  • 440 Customer Service Insurance License (2044 or 220 licenses also acceptable)
  • Minimum two years’ experience in a customer service role within an insurance agency or company
  • Upbeat personality that comes across to customers on the phone
  • Advanced computer skills including: MS Office Word, Excel, Outlook plus accurate typist, and savvy to toggle amongst many websites
  • Strong verbal and written communication skills.
  • Completes tasks timely and accurately.
  • Self-motivated, Organized, Detail-Oriented

#LI-WC1,

Salary Range

Negotiable

Contact

To APPLY for this position, scroll to the top of this posting and click on APPLY HERE. If you have any technical difficulties please contact Wayne Crews at [email protected] #ZRWC #LI-WC1

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.