Commercial Lines Account Manager

Brown & Brown of New Mexico

Albuquerque, NM

Job Category: Client Support

Division: Corporate

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Job Summary

Brown & Brown is a unique and decentralized publicly traded organization (NYSE: BRO) that has grown to become the sixth largest insurance intermediary in the country. We sell property & casualty insurance and employee benefits insurance to mid-sized and large corporations throughout the country. Our size provides us with access to the best products in the marketplace, while still maintaining a very local community feel. Through growing and developing relationships with carrier partners and expert resources, Brown & Brown stands out as a leader in the industry. As our business grows, our people grow with it!

Becoming an employee, or as we like to call it “a teammate,” of Brown & Brown introduces you to a career with virtually unlimited possibilities. Our unique corporate culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our clients. With Brown & Brown you will get the training, the mentoring and the tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality. Brown & Brown’s local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.


Brown & Brown of New Mexico, Inc. is currently seeking an Account Manager for their Commercial Lines group. The primary responsibilities are to support the team in providing service for customer accounts and transactions, through various means of communication with strong emphasis on retention and growth through prompt and courteous service.


Required Skills

  • Provide direct customer service support for commercial lines clients.
  • Issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
  • Order Experience mods from current carriers
  • Order MVR’s when required for wholesalers
  • Process Change Requests
  • Process Endorsements and invoice any Agency Bill items
  • Process Policies (complete checklist, communicate any discrepancies with AE)
  • Process Audits and Invoice any Agency Bill items
  • Claim Reporting
  • Pull online documents
  • Attach documents
  • Update spreadsheets
  • Summaries of insurance if requested by AE
  • If AE is out, monitor the inbox and advise back-up AE of anything that might be an emergency
  • Maintain current activities and follow-up as necessary
  • Working knowledge of MS Office (Word, Excel, Outlook).

Required Education and Experience:

  • 2 years minimum commercial service experience
  • New Mexico P&C License


Andrea Vargas at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.