Commercial Insurance Customer Service Representative

Brown & Brown Insurance, Inc.

Baton Rouge, LA

Job Category: Client Support

Division: Retail

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Job Summary

intermediary in the country. With over 75 years of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders. Through our four business segments (Retail, National Programs, Wholesale Brokerage, and Services), Brown & Brown provides risk management solutions to businesses, corporations, governmental institutions, professional organizations, trade associations, families, and individuals.

There are no employees at Brown & Brown – only Teammates. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our company culture rewards self-starters and those who are committed to always doing what is best for their customers. With Brown & Brown you will be introduced to a career with virtually unlimited possibilities and will have access to the training, the mentoring and the tools you need to succeed.

Our B&B Gulf States team is seeking an Insurance Customer Service Agent for their Commercial Lines division. The Client Services Manager’s primary responsibility includes customer service duties for client accounts and transactions, in support of the production of the business.

Essential Duties and Functions: include the following.

  • Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client’s needs.
  • Responsible for the day to day account management of client accounts.
  • Correspond and maintain contact with brokers regarding new and renewal business.
  • Operate a personal computer and appropriate software packages or their equivalent.
  • Meet requirements for licensing as directed by the branch/agency.

Required Skills


  • High School Diploma
  • Proficient with Microsoft Office Applications (Word, Excel, Outlook)
  • Exceptional telephone demeanor
  • P&C License
  • Ability to maintain a high level of confidentiality


  • Associate’s or Bachelor’s degree in a business or financial related discipline
  • 1-3 years experience in a similar position


Raegan Osborn, [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.