Client Account Manager – Large Commercial Insurance

Brown & Brown Insurance, Inc.

Tampa, FL

Job Category: Client Support

Division: Retail

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Job Summary


Provide continuous service to commercial lines new and existing clients. Assist producer in retention of business. Through servicing, develop a thorough knowledge of the accounts, becoming a liaison between the insured, the producer, other departments within the agency and the carriers.

Essential Duties and Functions:  include the following.  Other duties may be assigned.

  • Review and implement Commercial Lines Processing procedures in order to:
    • Reduce E&O potential liabilities
    • Incorporate the capabilities of the computer system into your daily workflow
    • Increase your utilization of the agency management system
    • Streamline your workflow
    • Correspond directly with the insurance company on underwriting matters, keeping the producer informed of the activity
    • Communicate directly with clients on insurance matters, keeping the producer informed of the activity
  • Follow agency Commercial Lines procedures for processing:
    • New business
    • Renewals including renewal proposal
    • Endorsements
    • Cancellations
    • Audits
    • Certificates of Insurance
    • Reporting Forms
    • File Documentation
    • All other procedures
  • Maintain a current knowledge of insurance coverages and exposures and their available markets.
  • Timely and accurate processing of all billings
  • Research and answer insured’s questions regarding coverage
  • Provide full servicing of your insured’s account
  • Delegate various technical and clerical functions for assigned Technical Assistant
  • Miscellaneous duties as assigned by the Commercial Lines Team Leader

Required Skills


  • High School Diploma
  • Computer literate
  • Proficient with MS Office Suite – exceptional Excel knowledge
  • Exceptional telephone demeanor
  • Ability to maintain a high level of confidentiality
  • 3-5 years Insurance Experience as Account Manager Experience
  • Knowledge of municipality insurance coverages
  • Technical knowledge of Standard ISO products, non-traditional lines of coverage, excess and surplus lines, and manuscript policies/endorsements.
  • Florida 220 Property and Casualty Insurance License


  • Associate’s or Bachelor’s degree in a business or financial related discipline
  • Maintain or obtain advanced insurance designations

Salary Range



To APPLY for this position, scroll to the top of this posting and click on APPLY HERE. If you have any technical difficulties please contact Wayne Crews at [email protected] #LI-WC1

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.