Case Manager (Triage Telephonic)

USIS, Inc.

Altamonte Springs, FL

Job Category: Client Support

Division: Services

Apply Now

Job Summary

We are seeking a knowledgeable Nurse Case-Managers to perform Triage telephonic initial assessment of injured workers under Florida Workers’ Compensation law, ensuring high quality of care and reduce recovery time to promote an appropriate, prompt return to work. 


This is a fast-paced work environment, typing in multiple software programs utilizing dual monitors. We will rely on you to apply keen clinical assessment skills at the outset of the claim to ascertain all pertinent information from the injured employee to facilitate appropriate care and fast return to work. This role will further be responsible for clinically evaluating the recovery needs of an injured employee after the initial contact assessment; incorporate information obtained from the employer and provider into the initial plan ensuring that as soon as medically feasible, return-to-work status is achieved. 

Required Skills

  • Registered Nurse RN with 3-5 years’ clinical experience (orthopedic, neurological, neuromuscular, ICCU, industrial or occupational).
  • Excellent clinical assessment skills. 
  • Must be able to work a diary system, keep the diaries current and document accordingly.
  • Must work productively and independently to accomplish goals of the job per caseload according to contractual performance standards.
  • Excellent verbal and written communication skills.
  • Must be technically adept, with excellent typing skills, to utilize systems software in efficient and effective manner with dual monitors and multiple data entries. 
  • Good communication/customer service skills. 
  • Strong organizational skills.
  • Ability to work effectively in fast paced environment, use own initiative, effectively multi-task and prioritize.
  • Ability to work independently with minimal supervision, maintaining established standards and procedure.
  • Positive and enthusiastic attitude, self-motivated professional for a fun, friendly work environment.
  • Smoke-free workplace.



  • Florida Workers’ Compensation Case Management experience.

Salary Range


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.