Benefits Administration Account Manager

Winston Benefits

, Remote

Job Category: Client Support

Division: Retail

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Job Summary

Winston Benefits, a Brown & Brown company, is seeking a Benefits Administration Account Manager to join our team! The Benefits Administration Account Manager will be client-facing, the main touchpoint for our clients, and will work closely with other team members in service support activities.

As we work with clients across the country, we are happy to offer this position as a fully remote opportunity.

Responsibilities

  • Manage assigned client accounts and ensure client satisfaction by meeting expected Service Level Agreements and Key Performance Indicators.
  • Resolves client issues and concerns by functioning as a liaison between clients, Winston Benefits and other external resources and escalating client concerns to management when necessary.
  • Ensures there is a successful employee experience for clients by overseeing the HRAlly portal and enrollment transactions.
  • Supports customer experience team by assisting them with member concerns to assure timely resolutions.
  • Informs clients of industry┬áchanges by staying abreast of employee benefits rules and regulations.
  • Attends Meetings with clients, carriers, and other internal departments.
  • Assists with special projects such as client implementations, dependent eligibility audits and renewals.
  • Perform other duties as assigned.

Required Skills

  • Bachelors Degree, preferred.
  • 5+ or more years of insurance industry and/or technology experience related to servicing benefits administration accounts preferred.
  • Strong knowledge of benefits administration and healthcare regulations.
  • Above average knowledge of Microsoft Suite of programs and Outlook.

Salary Range

Negotiable, depending on professional experience.

Contact

Please submit your application online using the "Apply Now" option. For questions, please contact Courtney Gabriel, People Operations Manager [email protected] at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.