Assistant – Employee Benefits

Brown & Brown of Florida, Inc.

Maitland, FL

Job Category: Client Support

Division: Retail

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Job Summary

Brown & Brown of Florida, Inc’s Maitland office is growing and seeking an exceptional individual with proven discipline, and commitment to join our team as a Assistant to work with an Account Executive in our Employee Benefits Department. The Assistant will provide daily account management support to the Account Executive and be an integral part of the Employee Benefits Service Team.

This is a great career and opportunity for eventual advancement into Benefits Account Management!

Essential Duties:

  • Provide excellent customer service to the clients’ employee membership, as well as the carrier account management teams.
  • Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
  • Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
  • Understand health and benefits products, services and tools in order to educate membership of what is available through their existing program(s).
  • Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.)
  • Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
  • Assist in the documenting of service information into the internal management databases.
  • Client specific projects as assigned including but not limited to enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.
  • Assist with open enrollment meetings (may require travel for client/enrollment meetings)
  • All other duties as assigned.

Required Skills

Required Competencies:

  • Experience working with Health Insurance
  • Experience working in Customer Service
  • Knowledgeable about health insurance enrollment, benefits, and claims
  • Computer Savvy, able to toggle between many websites swiftly and accurately
  • Proficient knowledge in Microsoft Windows Suite
  • Exceptional verbal and written communication skills
  • Highly Organized and Detailed
  • Ability to work independently, be self-motivated, and be a Team Player
  • Florida 2-15 Life & Health License Preferred, OR willingness to achieve it upon employment
  • Bachelor’s Degree Preferred
  • Spanish Fluency a Plus
  • Ability to travel occasionally for enrollment meetings


Salary Range

$17.50 - $18.00 per hour, full time

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.