Account Manager, Employee Benefits

Brown & Brown of Detroit, Inc.

Detroit, MI

Job Category: Client Support

Division: Retail

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Job Summary

Brown & Brown of Detroit, Inc. is seeking a dedicated Account Manager to act as a liaison between our clients and our insurance carriers, coordinating the employee enrollment process into various insurance plans (medical, dental, disability, etc.) In this role, you will have the opportunity to provide post-enrollment support to our clients to ensure they experience the highest level of customer satisfaction.

Our team will rely on you for producing communication material for clients, preparing enrollment packages with benefit summaries and enrollment forms, participating in client enrollment/information meetings, gathering completed client enrollment applications and submitting data to insurance carriers and updating and maintaining internal client records. The position is also responsible for answering client inquiries related to current benefit plans and providing assistance on claim or billing issues.


  • Assist clients with service/claim/billing issues.
  • Educate clients on compliance responsibilities for federal laws affecting health plans; e.g. ERISA, SPD, COBRA, Medicare, FMLA, HIPAA. Etc.
  • Assistance with coordination and facility set-up for client seminars.
  • Prepare AOR letters.
  • Receive acknowledgement from client on new rates.
  • Distribute enrollment materials; conduct employee meetings if requested.
  • Check new policies/certificates via policy checking checklist when received from carrier.
  • Update database systems in a timely manner: Applied/Microsoft CRM
  • Contribute enrollment/CSR services to teams outside of designated producer support (volunteer and willingly accept assignments).
  • Attend legislative workshops, seminars and meetings.
  • Perform other duties as assigned.

Required Skills

  • High school diploma
  • Minimum 3 years related experience and/or training.
  • Ml Life & Health License is a requirement. If not currently licensed, a license must be obtained within 1 year of employment with B&B of Detroit.
  • Knowledge of group insurance products (Health, Rx, Dental, Disability, Life, etc.).
  • Experience in employee benefit insurance agency highly desirable.
  • Proficiency in computer based skills; Intermediate for MS Outlook, Excel, Word. PowerPoint a plus.
  • Strong organizational skills, high attention to detail, responsive and self-motivated.
  • The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Team player and task-orientation. The individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Strong verbal and written communication skills.
  • The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Professional appearance.
  • Travel to & from clients/carriers required, potentially out of state.

Salary Range



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We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.