Director of Operations
Industry Consulting Group, Inc.
Location: Dallas, TX
Under the direction of the ICGs Executive Team, the Director of Operations will direct and lead multiple divisions and departments within our organization. Candidates should be adaptable to change with proven experience in operational execution in a fast-paced and team-oriented environment.
Responsible for planning, directing and coordinating the operations of the company
Ensure and improve the performance, productivity, efficiency and profitability of department and branch operations
Work closely with staff evaluating their performance, developing their abilities and improving their overall performance
Plan, develop, organize, implement, evaluate, and direct the financial affairs of the facility under the direction of the Profit Center Leader
Prepare all requested financial budgets and forecasts/projections.
Develop and manage a continuous improvement program within department and branch operations to meet quality benchmarks, cost reduction goals, complete and on-time delivery and production performance measures
Measure the effectiveness of business process improvement initiatives and present findings and recommendations to senior management
Develop a succession plan within department and branch operations
Development of work assignments an overseeing those assignments for employees
Work closely with Sales and Customer Service Teams to align business functions with service/product specifications
Analyzes and reports various operation and customer data
Manages and ensures compliance measurements are followed for various operations
Bachelors Degree (preferred)
3-5 years of experience in business management and planning
3-5 years of experience in coaching/mentoring, process mapping, data analysis, problem solving, performance measurement and sustainability
Demonstrated ability to work with limited supervision
Proven ability to cope with conflict, stress and confidential situations
Excellent interpersonal, verbal and written communication skills
Proficiency with office computer equipment and software
Candidate must be self-directed and highly motivated
Strong leadership skills with the ability to manage and motivate others
Experience in promoting customer service and teamwork oriented environment
Ability the see big picture and small steps needed to achieve goals
Creative problem solver
Consistent, reliable attention to detail
High energy level, abundant self-confidence, need to succeed
Attention Brown & Brown Employees: Don't forget - when applying for a position with another Brown & Brown office you must first inform your current Supervisor/Profit Center Manager. Before scheduling an interview with you the hiring manager will contact your supervisor to confirm that notification has taken place and that you are employed in good standing and eligible for transfer.