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    Director of Operations - Charlotte, NC

    ICA, LP
    Location: Charlotte, NC

    Job Summary:

    ICA, LP is currently seeing a knowledgeable Director of Operations to join our team in Charlotte, NC. Our office will rely on you to direct the day-to-day operations of the service center and oversee all aspects of servicing assigned clients to satisfy vendor adjusting requirements. The selected candidate must have adequate resources and technical skills exist to process claims in accordance with company service standards and expectations. In this role, a wide degree of creativity and latitude is expected in managing assigned work responsibilities, relying on experience and judgment to plan and accomplish goals. Our team will further rely on you to oversee all aspects of a claim service center by monitoring the investigation, evaluation and settlement of claims.



    • Determines claim adjusting and processing strategies by conducting needs assessments, capacity planning, and cost/benefit analyses;
    • Contributes information and analysis to strategic plans and reviews;
    • Manages quality assurance programs;
    • Manages staff by recruiting, training, and disciplining employees; administering scheduling systems; communicating job expectations; planning and reviewing compensation actions; enforcing policies and procedures; conducting performance reviews and identifying/evaluating necessary changes; monitoring production quality, and customer-service standards;
    • Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Prepares performance reports by collecting, analyzing, and summarizing data and trends.
    • Provides technical guidance on unusual or complex claim cases.
    • Oversees the resolution of complex claims. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
    • Oversees the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.

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    Human Resources Audit Lead - Syracuse, NY

    Brown & Brown Insurance
    Location: Syracuse, NY

    Job Summary:

    Brown & Brown Insurance Inc.’s Human Resources Audit Program allows individuals to learn about Human Resources in the insurance industry while growing and developing the skills necessary to be a leader within our ever-growing company. The program is a two-to-three year training program based in Syracuse, NY designed to prepare individuals for a successful future within Brown & Brown. Teammates in the Leadership Program travel to many of our 200+ decentralized locations performing audits based on processes and procedures within the Human Resources discipline. This unique opportunity provides our future leaders the chance to network with senior leadership across the company while exploring multiple offices across our four divisions and find the perfect opportunity.


    Initial relocation to Syracuse, NY is required for the two-to-three year period. After successful development within the Brown & Brown business culture and execution of key job elements during this timeframe, this position would roll-out to a position in one of our many subsidiary offices or with our corporate team, either of which may require relocation within the U.S.


    • Responsible for reviewing all human resource activities to include employment, compensation, benefits, and training and development for all existing offices.
    • Develop and maintain relationship with internal operating divisions.
    • Assist with FLSA evaluations of job positions of all existing offices.
    • Assist with transition of documentation of job positions and job evaluation systems for all existing offices.
    • Analyze, audit and review payroll processes.
    • Provide advice, assistance and follow-up on company policies, procedures, and documentation.
    • Recommend and advise on maintenance of human resource, payroll, and benefits systems.
    • Recommend policy and procedural improvements for all existing offices.


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