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By placing accountability for client-related decisions at the local level, quality service remains at the forefront of all business decisions. As a result, Brown & Brown has enjoyed superior client satisfaction, lower client turnover and ultimately higher profits. In an industry where client retention rates average 85%, Brown & Brown’s retention rate, which is in the mid 90% range, attests to the value of our decentralized model. In this environment, our clients benefit from the strength of a national broker that represents hundreds of carriers across the nation, as well as the specialized and personal attention of a locally managed profit center that has a vested interest in their satisfaction.
Outstanding personal service is one of the Company’s hallmarks, and Brown & Brown remains committed to continually earning the respect of its clients and other insurance industry partners.
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From front to back: Kurt Eaves, CPCU, ARM – Vice President Marketing & Commercial Programs, Houston, TX; Cindy Goss, CIC– Commercial Lines Operations Manager, Syracuse, NY; Deidre McGee, AIS – Commercial Lines Manager, Denver, CO; Laurie Caputo, CISR, CPIW – Commercial Lines/Personal Lines Manager, Toledo, OH; Kathy Dawson, CIC, IIA – Commercial Lines Manager, Las Vegas, NV
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