Focusing on the Customer Brown & Brown is a people-driven company that focuses on establishing and maintaining valuable relationships with its clients and industry partners to increase sales and improve service quality. The Company values client relationships, as evidenced by customer retention rates of 90% or greater – significantly higher than the industry average. While many firms continue to consolidate customer service functions into a centralized office thousands of miles from their clients, Brown & Brown remains committed to maintaining a level of personal attention that only a local customer service office can provide. Recruiting and Developing Talented People Brown & Brown’s success in sales and service is a tribute to the Company’s greatest asset – a dedicated staff of 3,000 entrepreneurial-minded people who thrive on competition. Recruiting and developing the skills of these highly motivated and talented people remains foremost as a key to our long-term success. Brown & Brown is committed to providing employees the developmental tools they need to perform at their highest level. Individuals throughout the organization are encouraged to attend continuing education classes and achieve professional insurance designations. While Brown & Brown values industry knowledge, it also appreciates those less tangible attributes, such as integrity, self-motivation and resourcefulness, which are invaluable qualities that cannot be taught. Consequently, Brown & Brown continually seeks exceptional professionals from a variety of industries, thereby benefiting from their natural talents as well as the fresh perspectives they bring to the Company. By supporting the efforts of our employees and eliminating the restraints of bureaucratic rules that stifle creative thinking, Brown & Brown has developed a team of enthusiastic, open-minded professionals who flourish in the midst of challenge and embrace change as an opportunity for growth rather than as an obstacle to success.